PK WEB HOSTS

INFORMATION YOU VOLUNTARILY PROVIDE TO US

We collect the following information from you when you provide it to us:

• Information you provide before any registration process, such as your email when you provide it to us.
• Information that you provide during any registration process, including in connection with a co-branded offer (such as your name, company name, email address, phone number, billing address or credit card information, geographic location and industry).
• Information and content provided to or acquired by support, including but not limited to information and content provided or acquired through email, phone calls or screen-sharing services.
• Information you provide, when you call or email us (for support or otherwise) or when you use our products or Services.
• Payment information, including credit card data and billing address that you provide to us (by way of our Services or otherwise) when you purchase some of our Services.

INFORMATION WE COLLECT ABOUT YOUR USAGE AND DEVICES

We collect data relating to your online activity on our websites, including the following:

• Your IP address, browser type and version, geographic location and operating system version.
• Any device or other method of communication you use to interact with our Services including device identifiers.
• How you got to our Services and any links you click on to leave.
• Pages you view including your interactions with any videos we offer.
• When you update your information, communicate with us or order new Services.
• Metadata about your use of our Services and emails we send to you (including clicks and opens).
• Metadata about how your customers, contacts and users interact with the Services we provide you.
• Issues you encounter requiring our support or assistance.

We store the data we collect in a variety of places within our infrastructure, including system log files, back-end databases and analytics systems.

INFORMATION WE ACQUIRE FROM SOCIAL MEDIA

• We collect information from third-party social networking sites, including information that they provide to us if you use your credentials at such social networking sites to log into some of our Services (such as your name, social media account name and email address to pre-populate our sign-up form).
  
• The information you allow us to access varies by social networking site and depends on the level of privacy settings you have in place at the social networking site. You can control and find out more about these privacy settings at the applicable social networking site.

INFORMATION WE ACQUIRE FROM OTHER SOURCES

We also collect the following information from other sources:

• Information you provide to us at seminars or to our partners.
• Information you provide to us in surveys.
• Information that is publicly available.
• Information you consent to us receiving from third parties.

We may collect and store demographic information (such as your zip code, gender, date of birth, and/or age), and use this data to tailor your experience on our websites, ensure you are at least 18 years of age to make purchases, provide content that we think you might be interested in, perform general improvements to the websites, and display the content according to your preferences. Such demographic information may be shared with partners, market researchers and other third parties on an aggregate and non-personally identifiable basis. No personally identifiable information will be linked to such aggregated demographic information that is shared with third parties.

We also collect information that you may provide during your telephone conversations with us, which we may monitor or record.

We may combine any information we collect about you with other information we have about you to help us update, expand and analyze our records, identify new customers, and provide products and services that may be of interest to you. If you provide us with personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.

HOW WE USE YOUR INFORMATION

We use the information we collect, both on its own and combined with any other information we collect about you, for the following business and commercial purposes:

• To provide the requested Services to you.
• To provide you with useful content.
• To ensure the proper functioning of our Services.
• To offer and improve our Services.
• To provide you with the requested information or technical support.
• To facilitate your movement through our websites or your use of our Services.
• To do a better job of advertising and marketing our Services (subject to your consent where required by applicable law).
• To advertise and market third-party products and services (subject to your consent where required by applicable law).
• To diagnose problems with our servers or our Services.
• In connection with our security and compliance programs.
• To administer our websites.
• To communicate with you.
• To create directories (only when you explicitly ask to be included).
• To bill for Services.
• To target current or prospective customers with our products or Services through online advertisements served on third-party sites by third-party vendors, such as Google (subject to your consent where required by applicable law).
• To assist us in offering you a personalized experience or otherwise tailor our Services to you.
• As otherwise described in this Privacy Notice.

We also use the information we receive to produce reports on trends and statistics, such as mobile search trends, email open rates by industry, campaign best practices or the number of users that have been exposed to, or clicked on, our websites or evaluated or purchased our products or Services.

Payment information that you provide to us, including credit card data, will only be used to facilitate payment for the Services.

We also use recorded telephone conversations for quality control purposes, to train our employees and for our own protection.

AUTHORIZED USERS

All users authorized by you to have access to your account can view personal information stored in the account. A primary account holder can view personal information saved in subaccounts to which they have authorized access. We share information about authorized users only for legitimate purposes consistent with this Privacy Notice, including servicing your account and marketing products and services to you.

LEGAL PROCESS

If legally required to do so, or if we have a good faith belief that such disclosure is reasonably necessary, we may disclose your personal information to courts of law, public authorities (including to meet national security or law enforcement requirements) and other relevant third parties, such as internet service providers, to conduct an investigation, respond to a third party or law enforcement subpoena or court order, to bring legal action, prevent harm to others or pursue other relief when you or a third party are or may be:

• Violating our terms and conditions of use.
• Causing injury or other harm to, or otherwise violating the property or other legal rights, of us, other users, or third parties.
• Violating federal, state, local, or other applicable laws.

To the extent we are legally permitted to do so, we will notify you in the event that we are required to provide your personal information to third parties in connection with a subpoena.

As required by law, court order or other government or law enforcement authority or regulatory agency (including ICANN) in order to enforce or apply our Services Agreement or other agreements. For more information on ICANN see the Addendum for Users who purchased Domain Registration services here.

SECURITY

The transmission of information via the internet, email or text message is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted through websites or over email; any transmission is at your own risk. Once we have received your information, we will take appropriate technical and organizational measures to safeguard your personal information against loss, theft and unauthorized use, access or modification.

When we collect financial account information, such as credit card numbers, we protect its transmission through the use of encryption such as the Transport Layer Security (TLS) protocol.

TRACKING TECHNOLOGIES AND ONLINE ADVERTISING

We use cookies, web beacons, pixels, tags, scripts and other similar technologies in the course of our business. Information about the technologies we use, why we use them (for example, in connection with online advertising) and how you can control them can be found in our Cookie Notice found here.

MARKETING COMMUNICATIONS FROM THE US

We will need to contact you directly or through a third-party service provider as necessary to deliver transactional or service-related communications regarding products or Services you have signed up for or purchased from us. We will also contact you with offers for additional services if you have given us consent to do so or if we are allowed based on legitimate interests. You do not need to provide consent to the receipt of marketing communications in order to receive our Services.

EMAIL

You always have the opportunity to opt out of our marketing communications with you or change your preferences by following a link in the footer of all non-transactional email messages from us or by emailing us at info@pkwebhosts.com. Some communications from us are considered transactional or service communications (for example, important account notifications and billing information). You agree to receive these transactional and service communications as a condition of the Services that we provide to you. You must cancel your accounts for all Services if you do not wish to receive any transactional or service communications from us. To cancel your account, please follow the instructions found in the terms of service for the applicable Service. You may still receive marketing communications from us even after you cancel your account unless you also opt-out of our marketing communications as described above.

PHONE, TEXT (SMS) MESSAGES AND POSTAL MARKETING

If you have given your consent to send you email, phone or SMS marketing, or if you have provided us with your postal address, we will use the personal data you give to us to contact you from time to time. If you register on the Site, you can choose to provide your consent to receive marketing communications by e-mail, phone and/or cell number (including the use of automated dialling equipment and/or pre-recorded calls), text (SMS) message, social networks or any other means of communication that your device may be capable of receiving (i.e. video, etc.). If you do not want to receive postal or electronic communications, you may withdraw your consent at any time, by clicking the link in the communication or emailing us using the address provided below. You don’t need to provide consent as a condition to purchase our products or services. If you want to withdraw your consent to receive marketing calls by phone, you may contact customer support at the brand from which you purchased your Services and indicate your preference to us. Contact information for specific brands can be found on the homepage of each brand.

INFORMATION FROM THIRD PARTIES

To manage the information we receive about you from a social networking site or another third party (if applicable), you will need to follow the instructions from that party for updating your information and changing your privacy settings, where available. The information we collect is covered by this Privacy Notice and the information a third party collects is subject to the privacy practices and notice of that third party. Privacy choices you have made on any third-party site will not apply to our use of the information we have collected directly through our Services.

UNAUTHORIZED ACCOUNTS

If an account or profile was created without your knowledge or authorization, please contact customer support at the brand on which the account or profile is located to request the removal of the account or profile.

RETENTION OF PERSONAL INFORMATION

We retain your personal information to provide Services to you and as otherwise necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We will retain your personal information for no more than seven years following the later of (i) the date on which you terminate your use of the Services or (ii) May 25, 2018, unless we are otherwise required by law or regulation to retain your personal information for longer. For example, where you have a contract with us, we will retain your data for the length of the contract, and will further retain that information for a time period consistent with our legal or regulatory responsibilities after the termination or expiration of your Services with us in order to allow us to resolve disputes, enforce our relevant Service Agreement, and to adhere to the technical and legal requirements and constraints related to the security, integrity and operation of the websites. If you have any questions about how long we will keep your specific data, please contact info@pkwebhosts.com

YOUR RIGHT TO CONTROL HOW YOUR PERSONAL INFORMATION IS USED

You have the right to make requests regarding your personal information. You can:

• Ask us to access (and provide information on how we use and how we share), update, remove, restrict, or correct your personal information.
• Ask us to identify what personal information of yours has been shared.
• In certain circumstances, receive or (if technically feasible) ask us to provide your personal information to a third party, in a structured, commonly used and machine-readable format, although we will not provide you with certain personal information if so would interfere with another’s individual’s rights or where another exemption applies.
• Withdraw your consent to process your personal information in circumstances where we are relying on your consent as our basis for processing. You can withdraw your consent at any time by info@pkwebhosts.com

Please note that some rights only apply in certain circumstances or to certain information and some exceptions may apply.

We will require you to verify your identity before responding to any requests to exercise your rights.

THIRD-PARTY LINKS AND INFORMATION COLLECTION AND USE BY OUR USERS

Some of our Services provide links to other websites. Because we do not control the information policies or practices of these third-party sites, you should review their privacy policies to learn about how they collect and use personal information and direct any concerns to the site administrator of that website.

You may also log in to some of our Services using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and provide you with the option to share certain personal information with us, such as your name and email address to pre-populate our sign-up form. For example, if you take advantage of certain of our social media features, such as the Facebook Like button, and widgets, such as the “Share This” button or interactive mini-programs that run on our site, the applicable social networking sites may collect your IP address, which page you are visiting on our websites, and may set a cookie to enable it to function properly.

CHILDREN

Our Services are not directed to persons under 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian of such a child and become aware that your child has provided personal information to us, please contact us as described in this Privacy Notice and we will take reasonable steps immediately to remove any such information.

NOTIFICATION OF CHANGES

We reserve the right to modify this Privacy Notice at any time, so please review it frequently. If we decide to change this Privacy Notice in any material way, we will notify you here, by email, or by means of a notice on pkwebhosts.com or the website of us product or service you use prior to the change becoming effective. In all cases, your continued use of any Services constitutes acceptance of any such changes.

CONTACT US AND COMPLAINTS

If you have any questions about this Privacy Notice or our data handling practices, or you wish to make a complaint, you may contact info@pkwebhosts.com:

PK Web Hosts LTD

L-342, Ground Floor, Street Number 1,

L block, Mahipalpur Extension, Mahipalpur, New Delhi, Delhi 110037

info@pkwebhosts.com